OUR WARRANTY
We stand behind our appliances
Every WEHIMO product comes with a 2-year warranty from the date of purchase — no fine print, no complicated claims process.
2yr
Full warranty
10yr
Spare parts
2d
Response time
What's covered
- Manufacturing defects in materials and workmanship
- Free repair or replacement within 2 years
- All parts and labour, at no cost to you
- Claims handled directly by our support team
What's not covered
- Damage from improper installation or misuse
- Normal wear and tear (e.g. scratches on cooktop glass)
- Accidental damage, drops or impacts
- Consumable parts subject to regular replacement
How to make a claim
1
Contact us
Email support@wehimo.com with your order number and a short description of the issue.
2
Send evidence
A photo or short video showing the problem helps us resolve it faster.
3
Get it resolved
We respond within 2 business days. If a replacement is needed, we ship it as quickly as possible.
EU consumer rights
This warranty is in addition to your statutory rights under EU consumer protection law. Nothing in this warranty limits your rights as a consumer.