Frequently Asked Questions
Quick answers to the questions we hear most. Can't find what you need? Our support team is here.
Shipping & Delivery
Which countries do you ship to?
We ship to all EU countries. Delivery is free on orders over €99. Shipping costs and delivery times are calculated at checkout for your country.
How long does delivery take?
Orders are dispatched within 1–2 business days. Standard delivery to most EU countries takes 3–7 business days. You'll receive a tracking number by email once your order ships.
Will I pay import duties?
No. We ship from within the EU, so there are no import duties or customs fees for EU orders. All prices include applicable VAT.
Products
What kitchen appliances do you offer?
WEHIMO offers induction hobs, electric (ceramic) hobs, gas hobs, range hoods and dishwashers — designed for everyday cooking and built to last.
Is the cooktop compatible with my cookware?
Induction hobs require magnetic-bottom cookware — a magnet sticking to the pan means it works. Ceramic and gas hobs work with virtually any cookware.
What size do I need for my kitchen cut-out?
Each product page lists exact cut-out dimensions (mm) in the specifications tab. Measure your existing cut-out before ordering.
Are your products certified for the EU?
Yes. All WEHIMO products meet EU safety and energy standards, including CE certification and, where applicable, the EU Energy Label.
Installation
Is installation included?
Installation is not included, but every appliance comes with a detailed installation guide. Built-in appliances use standard EU cut-out sizes.
Can I install it myself?
Hobs and hoods can be installed by a confident DIYer, but we recommend a qualified installer for electrical work. Dishwasher installation needs water and drainage connections.
Warranty & Returns
What warranty do you offer?
Every WEHIMO product comes with a 2-year warranty covering manufacturing defects in materials and workmanship.
Can I return a product if it doesn't fit?
Yes. As an EU consumer you have 14 days from delivery to return your order for a full refund — no reason required. Items must be unused, in original packaging.
How do I make a warranty claim?
Email us at support@wehimo.com with your order number and a description of the issue. We'll respond within 2 business days.
Can I get spare parts?
Yes. We keep spare parts available for up to 10 years after purchase, so your appliance can be repaired rather than replaced.