RETURNS & EXCHANGES
Return Policy
At WEHIMO, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.
Returns
- You have 30 days from the date of delivery to request a return.
- Items must be unused, in their original condition, and in the original packaging.
- Proof of purchase is required for all returns.
Exchanges
- If you received a defective or damaged item, we will replace it at no extra cost.
- Please contact us within 7 days of receiving a damaged item.
Non-returnable items
- Items that have been used or show signs of wear.
- Items returned without original packaging.
How to start a return
1
Email wehimoshop@outlook.com with your order number and reason for return.
2
Our team will guide you through the return or exchange process.
3
Send the item back — we'll handle the rest.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days to your original payment method.